FAQ
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Frequently Asked Questions
  • Q: I want to build a unique play spaces, could you do custom design?
    A: Yes, we have a very professional design team, just tell us your ideas of the ideal playground you want , we will be the one to make it come true.
  • Q: What is the warranty period?
    A: The equipment and materials provided by our company are brand-new and meet Chinese national standards( if you have requirement for special certification like TUV/CE, we could also provide accordingly, but the charge for the certificate will be on you ). All equipment and facilities are provided with 1 year free warranty period and 3-year after sales tracking period. During the warranty period, if the quality problems are on us, we will reply within 12 hours after receiving customer feedback and provide solutions within 48 hours.
  • Q: What is the age range for outdoordoor playground?
    A: In order to meet the needs of kids in the different age range,and consider the safety,generally outdoor playground should be divided into two areas:one is the toddler area which is suitable for 3-6 years old kids,and the other is the main funcion area which is suitable for 6-12 years old kids.
  • Q: What are the styles of outdoor playground?
    A: We have such themes as nature series,happy moment series, science discovery series, pirate ship series, adventure castle series, stainless steel slide series, inclusive friendly equipment series, climbing tower series and park supporting series, and we can customize the playground equipment as per your requirement also .
  • Q: How about the budget for starting outdoor playground business?
    A: For different project size and surroundings ,we will customize the suitable design proposal according to your location size and budget.
  • Q: How to build an outdoor playground?
    A: Pls contact our sales to get the effective information immediately and kindly provide us photo and CAD drawing of the site, our team will access the feasibility and provide you the most suitable design,quotation and professional suggestions as per the size dimension, the location, your ideas and budget, etc.
  • Q: Can you do the product test for us?
    A: Please provide details of the required tests in your country/market , we will put the test fees in the quotation and help arrange the test.
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